Pre-Conference Courses

Grow, Elevate, & Succeed: #NENA2026 Pre-Conference Courses

Get a head start on your NENA 2026 experience with our expertly designed pre-conference courses! Whether you're looking to enhance your leadership abilities, refine your dispatching techniques, or prepare for the future of 9-1-1, these in-depth training opportunities provide the knowledge and tools you need to advance your career.
 

Multi-Day Pre-Conference Courses

• Center Manager Certification Program (CMCP) – Build the leadership, management, and operational skills essential for PSAP success. This program is five-days long.
• Instructor Development Program – Get the tools to create impactful lesson plans, facilitate meaningful classroom interactions, and deliver powerful instruction. This program is five-days long.
• Center Supervisor Program – Gain the knowledge and confidence to lead your team, manage conflict, and drive performance. This program is three-days long.
• Demystifying the NG9-1-1 Call Flow – Prepare for the future of emergency communications with in-depth training on NG9-1-1 technology. This course is two-days long.

One-Day Pre-Conference Courses

• Built to Last: Foundations of Wellness – Gain practical strategies for resilience, stress management, and long-term well-being while working in the high-pressure 9-1-1 environment.
• Change Management – Learn how to effectively and successfully manage change in your organization.
• CMCP Alumni Seminar – Stay ahead of industry trends and reconnect with peers in this exclusive CMCP graduate session.
• Enhanced Caller Management – Master the art of effective call-taking and decision-making under pressure.
• Enhanced Fire Dispatching – Strengthen your skills with practical training that builds situational awareness, improves decision-making, and helps you better anticipate  needs during fire incidents.
• Enhanced Police Dispatching – Sharpen your dispatching skills to handle high-pressure law enforcement situations.
• Liability Issues in the 9-1-1 Center – Understand the legal risks facing PSAP personnel and learn practical strategies to reduce liability, with insights from real court cases and guidance on key concepts.
• 9-1-1 Customer Service – Learn practical techniques for delivering the right level of professional customer service to callers, field responders, and others interacting with 9-1-1.
• Preventing Telecommunicator Tunnel Vision – Develop strategies to avoid common pitfalls and stay at the top of your game.
• Understanding Bias – Learn practical tools to recognize, assess, and mitigate bias to provide more equitable service.

Why Attend NENA 2026 Pre-Conference Courses?

• Gain valuable insights from industry experts.
• Develop critical skills that improve your day-to-day performance.
• Work towards ENP certification and career advancement.
• Engage in hands-on learning tailored to the challenges of emergency communications.
• Earn your Excellence in Dispatch Certificate by taking three of the following courses: Enhanced Fire Dispatching, Enhanced Police Dispatching, Enhanced Caller Management, 9-1-1 Customer Service, or Preventing Telecommunicator Tunnel Vision

Make the most of #NENA2026 by registering for a pre-conference course. These sessions provide an unparalleled opportunity to expand your expertise, earn continuing education credits, and engage with fellow professionals in a focused learning environment. Full details coming soon!